PARATRANSIT SUPERVISOR

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PARATRANSIT SUPERVISOR

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SUMMARY

Ensures that all the paratransit drivers’ schedules are provided most efficiently and appropriately.

Ensures thorough and professional communication with drivers/control central. Dependability is a

must and the ability to maintain a calm and professional demeanor while working in a busy and

diverse workplace.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be

assigned:

Coordinate the daily operation of the fleet of drivers, ensuring timely completion of

assigned workload by reviewing and revising the schedules as necessary.

Makes decisions accurately and independently.

Contacts Lead Paratransit Supervisor when needing input.

Dispatch Paratransit Operators to ensure adequate disbursement of trips between all

assigned routes.

Monitor service to ensure it meets the parameters set forth in the Americans with

Disabilities Act.

Able to organize self and workload in an efficient and effective manner.

Reviews and prepares next days’ schedules.

Utilizes radio and telephone communication.

Uses a two-way radio to communicate information with drivers.

Speaks in a clear and sensitive way when interacting with others.

Handles stressful situations without compromising service or quality.

Delivers instructions over the radio to drivers as needed.

Accurately completes all required paperwork and data entry.

Adds information on ride requests into computer.

Must be able to identify and resolve problems in a timely and accurate manner.

Scheduling daily to assure the drivers are receiving communication most efficiently.

Maintains professional attitude and performance in all interactions with clients and staff.

Ability to work a flexible schedule including evenings, weekend, and holidays.

Other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE:

High School Diploma or equivalent (GED).

Solid two to three years previous paratransit or dispatch experience.

Job Description: Paratransit Supervisor 04/04/2023

PREFERRED EDUCATION AND EXPERIENCE:

Relevant experience with two-way communication device.

Excellent knowledge of service area streets, landmarks, and institutions.

Excellent understanding of traffic patterns and their impact on paratransit operations.

CERTIFICATES, LICENSES, REGISTRATION

Must possess a valid Georgia’s driver’s license.

PHYSICAL DEMANDS/REQUIREMENTS:

Frequent sitting for extended periods of time.

Occasional bending and lifting.

The ability to respond quickly to sounds.

REASONING ABILITY:

Ability to use deductive reasoning and to carry out detailed written oral instructions.

Ability to deal with problems involving several variables and their impact on paratransit

operations.

LANGUAGE SKILLS:

Ability to read and comprehend instructions, short correspondence, and memos. Must

have good writing skills. Ability to effectively present information one-on-one and small

group situations to customers, clients, and other employees of the organization. Must

be able to speak fluent English in order to communicate with people when dispatching.

REASONABLE ACCOMODATIONS:

Chatham Area Transit complies with federal and state disability laws and makes reasonable

accommodations for applicants and employees with disabilities. If reasonable accommodation is

needed to participate in the job application or interview process, to perform essential job functions,

and/or to receive other benefits and privileges of employment, please contact the Office of Human

Resources.

PHYSICAL DEMANDS

The Physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable accommodations

may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for long periods;

stand; walk; use hands to manipulate, handle or feel; reach with hands and arms; and talk or hear.

DISCLAIMER STATEMENT The above statements are intended to describe the general nature.

and level of work performed. Such statements are not intended to be an exhaustive list of all