Flex Operator

Job description

20-Apr-2026 to 20-Aug-2026 (EST)

Operations

1600 McKinley Ave, Columbus, OH, United States

Hourly

Full Time

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PAY: $22.05/Hr

LOCATION: 1600 McKinley Ave Columbus, OH 43222

BENEFITS:

Medical, Vision, Dental, Supplemental and Life Insurance

Paid Parental Leave

Employee Discounts

COTA Bus Pass

Wellness Initiatives

On-Site Chair Massage

On-Site Health Coach

Tuition Reimbursement

Student Loan Repayment Program

Public Pension through OPERS & Ohio Deferred Compensation

POSITION SUMMARY:

Transports customers safely, courteously, and timely in a company vehicle. Operates as a part of COTA Plus, the on-demand, point-to-point ride service managed through mobile app technology. Provides a reliable, welcoming ride to customers while building a stronger community.

Performs duties that advance COTA's Strategic Plan and reflect the organization's core values of safety, empowerment, accountability, teamwork, and service, and support the mission of Moving Every Life Forward.

ESSENTIAL JOB FUNCTIONS:

Operates a small transit vehicle (Ford Transit 350/Cut-Away) in compliance with all local, state, and federal laws while transporting customers in assigned zones;

Safely performs on-demand pick-up and drop-off of customers traveling to and from work, education, recreation, COTA bus lines, etc.;

Creates an overall positive customer experience by ensuring passengers arrive safely and timely to their desired destination while communicating effectively and providing superior customer service;

Properly follows navigational directions from GPS and manages routes through the use of mobile app technology;

Complies with all state and local traffic laws while safely operating ADA-compatible company vehicles to provide on-demand public transit service, or first-and-last mile service, to customers within service areas defined by the Authority;

Safely assists passengers, utilizing wheelchairs or other mobility devices, upon entering and exiting the vehicle; operates wheelchair lift and properly secures wheelchairs, while adhering to ADA guidelines;

Demonstrates ability to deal with unforeseen circumstances, or delays, peacefully and professionally; uses advanced driving techniques to better improve time management and safety;

Performs work in accordance with COTA operating rules and regulations;

Speaks coherently and plainly in order to provide customers with accurate and pertinent information;

Assures a neat appearance, professional demeanor, customer-friendly attitude and a desire to exceed expectations;

Conducts safety checks and other various inspections, as required;

Ensures the vehicle is maintained in excellent condition and cleaned regularly; and

Must be willing to work variable shifts Monday through Sunday between 4:30 AM to 9:00 PM.

MINIMUM EDUCATION & EXPERIENCE REQUIRED:

Requires a High School Diploma or equivalent and one (1) year of experience in a customer service oriented or related field; and

Must have at least one (1) year of licensed driving experience in the United States; or at least three (3) years if under the age of 23.

Must be at least 21 years old and have a valid Ohio Driver's License.

COTA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on job needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, age, genetic information, gender identity, national origin, veteran or disability status

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